SHIPPING & REFUNDS
SHIPPING POLICY
Shipping Policy:
1. Order Processing:
- All orders are typically processed within 2-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods:
- We offer a range of shipping options during checkout, allowing you to choose the one that best suits your needs.
- Shipping costs may vary depending on your selected shipping method and destination.
3. Shipping Times:
- Estimated delivery times depend on your location and the selected shipping method.
- Please note that unforeseen circumstances such as weather delays or carrier issues may affect delivery times.
4. Tracking:
- Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment.
- You can track your package on the carrier's website.
5. Shipping Destinations:
- We currently ship to addresses within Canada and the United States
6. Shipping Charges:
- Shipping charges are calculated based on the weight, size, and destination of your order.
- Any applicable taxes or duties are the responsibility of the customer.
7. Shipping Delays:
- While we strive to deliver your order promptly, we are not responsible for delays caused by carriers or external factors beyond our control.
8. Delivery:
- Deliveries will be made to the address provided during checkout.
- It is the customer's responsibility to ensure the accuracy of the shipping address.
- If a package is returned due to an incorrect address, the customer may be responsible for additional shipping charges.
9. Lost or Damaged Items:
- In the event of lost or damaged items during transit, please contact us within 30] days of receiving your order, and we will assist you in resolving the issue.
10. Returns and Refunds:
- Please refer to our "Returns and Refunds Policy" for information on returning items and requesting refunds.
By placing an order with us, you agree to adhere to our Shipping Policy. We reserve the right to update this policy at any time without prior notice. If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team.
REFUND POLICY
Refund Policy:
1. Eligibility for Refunds:
- Refunds will be considered for eligible products purchased directly from our website or authorized sales channels.
- To be eligible for a refund, the item must be in its original condition, unused, and with any original packaging and tags intact.
2. Refund Requests:
- Refund requests must be made within 30 days of receiving the product.
- To initiate a refund request, please contact our customer support team at poseidonatelierca@gmail.com.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the product received is damaged, defective, or the wrong item.
4. Inspection and Approval:
- Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria for a refund.
- We reserve the right to deny refunds for items that do not meet the required conditions.
5. Refund Processing:
- Approved refunds will be processed within 14 days of receiving the returned item.
- Refunds will be issued using the same payment method used for the original purchase.
6. Exclusions:
- The following items are generally not eligible for refunds:
- Gift cards or digital products.
- Customized or personalized items.
- Perishable goods.
- Items damaged or altered by the customer.
7. Lost or Damaged Returns:
- We recommend using a trackable shipping method when returning items to ensure they reach us safely. We are not responsible for lost or damaged returns in transit.
8. Contact Us:
- If you have any questions or concerns regarding our refund policy or the status of your refund request, please reach out to our customer support team at poseidonatelierca@gmail.com
Please review our refund policy carefully before making a purchase. We reserve the right to update this policy at any time without prior notice. We are committed to providing a fair and transparent refund process to ensure your satisfaction with our products and services.